This is where we provide answers to Frequently Asked Questions regarding Airport Transfers & other services. In case your question isn't covered in this list, please email it to us at office@transfers-montenegro.me.
TERMS & CONDITIONS
DEFINITIONS
Company “we”, “us”, “our” means a limited liability company operating in accordance with applicable legislation.
Customer means the person paying for the Booking.
Passengers means all passengers named and unnamed on the Booking.
Lead Passenger means the first passenger named on the Booking.
“Booking” means the booking for transfer services made with us.
“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.
“Website”, “Websites” means www.transfers-montenegro.me or any other website owned or operated by us.
Nature and Scope of the Service
Unless otherwise expressly stated, the Service will consist of travel in the form of a chauffeured vehicle rental or. "Vehicle" refers to a car, van, minibus or bus. Unless otherwise stated, all Services will begin and end at a predetermined location.
Both the pick-up address and the drop-off address must be clearly written. We accept no responsibility for any delays or cancellations of transfers due to an incorrect address. Furthermore, in the event that the pick-up or return address is within a car-free zone, we undertake to use only the nearest possible location.
A voucher or transfer confirmation will be emailed to you as soon as we process your booking. You should show it to your driver. Your driver should be waiting for you at your desired departure point. If you are not present when and where the Service is scheduled to start, or at that location within the next 15 minutes (45 minutes if the starting point is the airport), nor have you phoned or sent an e-mail message to our office during this period, we will consider that you have not arrived and charged We provide you with all the Services you have reserved. In accordance with standard industry practice, electronic records from our servers will be considered evidence of when telephone calls were made.
Each passenger is entitled to one travel bag or suitcase and one piece of hand luggage such as a carry-on bag. Please note that any oversized items should be checked in in advance, as the vehicle selected for your service will usually not be able to accommodate extra or oversized luggage. Additional and/or oversized items may incur additional charges.
Unless otherwise specified in the Booking Form, the cost of carriage of personal baggage subject to the above restrictions is included in the price as stated. However, non-standard baggage (eg skis, golf clubs, surfboards) may be subject to additional charges. If you have a non-standard amount of luggage per passenger or have doubts about the capacity of the vehicle, please contact us and submit a complete list of luggage with their dimensions and weights for our approval. Clients who do not follow this procedure run the risk of their party requesting a vehicle larger than their choice, which implies a higher price.
If you or any member of your party has any health problem or disability that may affect your transfer, please provide us with full details before we confirm your booking so that we can advise you on the suitability of your chosen arrangements if possible. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also let us know if the stroller is collapsible and what the dimensions are, so that we can provide a reserved vehicle that suits your needs.
Child seats and booster seats are available on request.
BOOKING PROCEDURE
The person making the booking must be at least 18 years of age and must follow the online booking process, ensure that all details provided are correct and complete and make full payment.When concluding a contract with Transfers - Montenegro, the Company will undertake the necessary formalities for organizing the requested services.The contract only becomes legally binding when you receive the transfer voucher by email. In the event that the Carrier is unable to provide the requested services, you will be notified and reimbursed in full in the same manner as payment was made, leaving us with no further liability to you.You are asked to confirm any notices we send you. However, in the event that you do not acknowledge receipt of an email, a record existing on our email server will be deemed proof of receipt.The fact that we send you a confirmation of the charges and payments made by you will not be considered binding on any contract.Transfer vouchers that must be presented to the carrier should be printed so that each voucher is readily available for inspection by the driver. We recommend that you print and carry with you all communications between the parties in addition to the transfer voucher.
Minors are strictly prohibited from requesting any service from us and their parents, legal guardians or other persons responsible for them should contact us immediately if a minor makes a Booking with the Service Company to enable us to cancel the registration immediately. Minors may not travel with us without an accompanying adult passenger.
Accuracy of Information
Textual, photographic, video and other information on the Company's web pages are provided for illustrative purposes only. Although the Company will endeavor to provide accurate, complete and up-to-date information at all times, periodic unavailability of certain Services or their components must be anticipated. This may be due to bad weather, equipment malfunction or any number of other reasons including but not limited to changes in the nature or scope of the relationship between us and the partner company, force majeure (see clause 10), or unilateral withdrawal of the service or its component which we offered earlier.
AGE POLICY
Passengers under the age of 5 are welcome if traveling with their parent or legal guardian.
Passengers between 5 and 11 years of age must be accompanied by an adult at the start of the Service, as well as at its end.
Passengers between 12 and 14 years of age are welcome if they travel with an adult or if they can provide written authorization from a parent or legal guardian.
Telephone reservations are unacceptable in cases where all passengers are under 18 years of age.
In cases where all passengers are under the age of 18, the parent or legal guardian of one of the passengers will be considered the lead passenger for contractual purposes, even if this parent or legal guardian will not use the service. The name of this parent or legal guardian is first entered in the reservation form, in accordance with Article 1 of these Terms and Conditions.
Special Requirement
Admission to the transport of persons with special needs is subject to prior agreement with us.
The company may refuse to carry passengers suffering from the following diseases or in the following health conditions: persons under the influence of alcohol and narcotic drugs,
psychiatric patients,
all acute infectious diseases
patients with infectious skin diseases, only small pets can be transported in the passenger cabin
For the transport of animals, it is necessary to provide a suitable, well-ventilated container made of hard material. The maximum weight of the container and the animal is 8 kg, and the size of the container cannot be larger than the dimensions of hand luggage
Payments and Fees
All major payment methods are approved for persons: bank transfer or credit cards. The following payment options are available:
Partial payment in advance, the balance payable at the time of transfer, or
Full advance payment, or Full payment at time of transfer.
We reserve the right to refuse any requests to use different payment methods than those selected at the time of Booking.
We reserve the right to hold your debit/credit card for the full amount of the services you have booked, regardless of the payment method you have chosen. This does not mean that your card has been charged, nor will it be.
The service also includes a free waiting period in accordance with Article 2. If the driver is obliged to wait for the client longer than the free period, this implies an additional fee, which is paid immediately.
All transaction fees such as currency exchange fees, debit/credit card fees etc. will be fully paid by the Client.
Your Changes, Amendments and Cancelations
Our transfer voucher will contain cancellation instructions. The main passenger is the only passenger who is allowed to make changes or additions to the reserved services, including cancellation.
All changes or additions must be approved by a representative of the Company. No changes or additions are valid until approved by us. The last issued transfer confirmation is valid in all cases unless a superseding amendment or amendment is issued by our representatives orally, in person or by telephone. In this sole exception, we will undertake to issue an updated transfer confirmation in writing as soon as possible.
Requests for changes or additions to ordered Services, including cancellations, received within 24 hours of the scheduled start of the Service, will be considered "last minute" requests that the Company is not obligated to grant.
If the service consists of a return journey, legs can be canceled individually, however the date and time of the first leg of the journey will be taken into account for any refunds.
Any payment method change requests received within 24 hours of the scheduled start of the Service that we are unable to honor, resulting in a cancellation request, will not be eligible for a refund.
Cancellation requests may be submitted if more than 24 hours remain until the scheduled start of the Service, if the capacity of any of the vehicles involved does not exceed 15 passenger seats. For larger capacity vehicles, the deadline is 5 days (120 hours) before the scheduled start of the service. In these circumstances we will use reasonable endeavors to comply with all cancellation requests and issue refunds for all Transfer Services ordered, less a 20% cancellation fee.
Cancellation requests submitted within 24 hours of the scheduled start of the Service, or within 5 days for services involving vehicles with a capacity exceeding 15 passenger seats, are considered invalid. Services ordered within 24 hours of the scheduled start are non-refundable after the transfer confirmation is issued.
In the case of Transfer Services to and from the airport, if the Client's flight is delayed or diverted to another airport, the Client can change the ordered Service accordingly. Although we undertake to make reasonable efforts to accommodate such requests, ordered changes may incur additional costs or we may not be able to approve them. Cancellation requests made in these circumstances will not make you eligible for a refund.
9.CHANGES, AMENDMENTS AND CANCELATIONS MADE BY COMPANY
Although we will endeavor to meet and exceed our passengers' expectations in all cases, on certain rare occasions we will be forced to cancel a booked service. The reasons for this can be technical, e.g. a defective vehicle that cannot be replaced on time, or organizational, e.g. miscommunication between us, you and your partner.
Regardless of the causes and circumstances, the Company undertakes to issue a full refund to the Traveler for services booked but not provided, unless circumstances detailed elsewhere in these Terms make the Traveler ineligible to apply for a refund.
Force Majeure
We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
Passenger Behavior
We reserve the right to deny access to the Service to any Client who:is considered unfit to travel and/or use or use the ordered service, or whose actions may cause danger or disturb other passengers, or our staff, or our partners' staff, or the public, or may cause damage to property. Transfers-Montenegro will not be responsible for accidents, injuries, loss or damage caused by inappropriate behavior of the Client, including behavior under the influence of substances of any nature, including prescription drugs and other substances used as drugs.If any passenger damages or breaks anything during the Service, or if the passenger's conduct requires unscheduled cleaning or maintenance of the vehicle, we and/or the relevant property owners will hold the lead passenger responsible for paying any compensation according to the damage reports and invoices issued by the relevant organisation. Failure to pay will result in additional liability for legal costs incurred in the prosecution of the claim against the guilty party.
Disputes and Liability
We take all feedback we receive from our travelers very seriously and base our decisions on it. However, some complaints and disputes are inevitable.
We encourage you to read these Terms and Conditions, together with any other applicable documents, before booking our service. We will make reasonable efforts to answer any questions you may have regarding our services. Complaints are acceptable if submitted in writing within 48 hours of the end of the Service. If you decide to register a written complaint regarding any of our services or their components, we undertake to process your complaint as soon as possible, and in any case no later than 30 days after we receive it. As in the situations described above, digital records from our servers will be considered sufficient evidence of the time we received your complaint. We undertake to make any refunds to you without undue delay, or no later than 30 days after the decision to issue funds to you. Please note that we cannot be held responsible for the actual transfer of funds to your account. We will document our payment and provide you with this proof of payment upon your request.
Information supplied to us in error, including but not limited to incorrect names and other details on the booking form etc., will not make the Traveler eligible for a refund.
If the Passenger misses a connecting flight or any other means of transportation due to circumstances that are not directly and completely under our control, we cannot be held responsible, nor can we be expected to cover the costs incurred.
If you request a refund and we decide that you are eligible for one, we undertake to transfer the appropriate funds to you no later than 30 days after your written acceptance of the refund, which must be given within 10 days of us notifying you of our decision. We reserve the right to change the refund amount at our sole discretion.
If you wish to make any claim against us, you must prove that we, or a Partner or third party whose services and/or facilities we have arranged on your behalf, have not used reasonable efforts.
If we are found to have any liability to you, our liability will be limited in accordance with any applicable provisions in force in the territory where the service is performed.
Statement on protection of personal data transfer
"Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679-Regulation and Implementation of the General Data Protection Regulation
Monri WSPay, as an executor of credit card authorization and billing, handles personal data in its capacity as a processor and handles personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and according to the strict rules of the PCI DSS L1 regulation on data protection and data transmission."
Monri WSPay Usage Statement
"TRANSMONT" DOO uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. Monri WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data."
Select your pick-up and drop-off location in our search form and please fill dates and number of passengers and luggage so you right away see vehicles that suit your needs. You will see all the available vehicle classes for this route and their description. The price is provided for each transfer and there is booking button. Finally, just click on BOOK NOW.
Online bookings are accepted at least, 8 hours before the transfer. If less than 8 hours are left, please, contact our support team, we will try to find a solution for you as soon as possible.
Yes. The transfer is understood as a trip to any point within the location limits. We offer You DOOR TO DOOR Service so driver is with You from exiting Airport or Hotel to entering new Hotel or Airport. If you want to book a transfer to your hotel just put in Additional info field at the end name of hotel. The driver will take you to the hotel, the price doesn't depend on its address only upon city name.
90% of all transfers that are booked online come as FROM AIRPORT to RESORT, so in order to get a booking from hotel or resort to airport please Contact us OR make a booking online on our Transfers page.
